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The Missing Link Has Arrived

Read on to learn how Vilo, the first affordable Mesh Wi-Fi System and Network Management Platform is transforming the businesses and lives of these ISPs and their communities.

The Missing Link Has Arrived

Read on to learn how Vilo, the first affordable Mesh Wi-Fi System and Network Management Platform is transforming the businesses and lives of these ISPs and their communities.


How Vilo Solved NMSurf's Issue with Misconfigured Wi-Fi Networks

NMSurf (New Mexico Surf) was founded in 1997 by Albert Catanach, a retired military officer with over 30 years of experience in internet networking and engineering. From the beginning, Albert and NMSurf have been leaders in providing the best internet networking solutions for folks all over New Mexico, ofteing finding themselves the only provider able to reach rural communities. They have evolved through the years to keep up with the ever-changing technology of the Wi-Fi world and now provide fixed broadband wireless and fiber to their subscribers.

But they had a frustrating and persistent problem: too many troubleshooting calls and truck rolls.

"After much research, we found that most networking and internet problems in the customers’ homes and small businesses were related to misconfigured Wi-Fi."

Then, Albert read about Vilo through a news article and reached out to us to see if we could provide the missing link solution that his network and subscribers needed.

It's been a great fit.

"We replaced it with our current solution and just started using it, as it was that easy."

With Vilo Mesh Wi-Fi Systems, NMSurf subscribers now have robust and reliable Wi-Fi coverage throughout their homes and businesses. And through Vilo's Network Management Platform, Albert and his team can remotely assist users with the troubleshooting and problem solving tools available there.

"Having a solution that allowed us to manage the Wi-Fi for the customer and really see the user environment in relation to Wi-Fi helped us tremendously, and the cost of the units was also an added plus!

"[Vilo is] too good to be true! The people are great to work with and their willingness to work with ISPs and how responsive they were to our company and staff is amazing."

Thanks, Albert. We're very grateful to be able to help you and your subscribers have better Wi-Fi at an affordable price.

Contact us today to get a free sample and experience how Vilo can solve your network management headaches.

How Vilo Solved NMSurf's Issue with Misconfigured Wi-Fi Networks

NMSurf (New Mexico Surf) was founded in 1997 by Albert Catanach, a retired military officer with over 30 years of experience in internet networking and engineering. From the beginning, Albert and NMSurf have been leaders in providing the best internet networking solutions for folks all over New Mexico, ofteing finding themselves the only provider able to reach rural communities. They have evolved through the years to keep up with the ever-changing technology of the Wi-Fi world and now provide fixed broadband wireless and fiber to their subscribers.

But they had a frustrating and persistent problem: too many troubleshooting calls and truck rolls.

"After much research, we found that most networking and internet problems in the customers’ homes and small businesses were related to misconfigured Wi-Fi."

Then, Albert read about Vilo through a news article and reached out to us to see if we could provide the missing link solution that his network and subscribers needed.

It's been a great fit.

"We replaced it with our current solution and just started using it, as it was that easy."

With Vilo Mesh Wi-Fi Systems, NMSurf subscribers now have robust and reliable Wi-Fi coverage throughout their homes and businesses. And through Vilo's Network Management Platform, Albert and his team can remotely assist users with the troubleshooting and problem solving tools available there.

"Having a solution that allowed us to manage the Wi-Fi for the customer and really see the user environment in relation to Wi-Fi helped us tremendously, and the cost of the units was also an added plus!

"[Vilo is] too good to be true! The people are great to work with and their willingness to work with ISPs and how responsive they were to our company and staff is amazing."

Thanks, Albert. We're very grateful to be able to help you and your subscribers have better Wi-Fi at an affordable price.

Contact us today to get a free sample and experience how Vilo can solve your network management headaches.

How Vilo Helps LTD Broadband Reduce Costs and Make Field Techs Happy

Founded in 2010 in Minnesota, LTD Broadband has quickly grown to cover rural areas throughout Minnesota, Iowa, Wisconsin, South Dakota, North Dakota, Nebraska, and Tennessee. With such fast expansion, LTD Broadband is often looking for ways to not only accelerate their growth but improve their customer experience.

Seeking a robust in-home networking solution for their subscribers, LTD Broadband searched for a way to offer users a strong Wi-Fi connection throughout their large and often older homes. While other products on the market provide similar solutions, they come with hefty price tags and subscription fees which would have hindered LTD Broadband's growth and success.

Then, LTD Broadband discovered us on the show floor at Wispapalooza 2021. And they haven’t looked back since.

"Other systems have always been a cost challenge, both in equipment costs and recurring ISP management software costs. Vilo crushes everyone in both regards."

The primary features that they were hoping to find in a new solution were visibility of customer device strength signals, as well as insights into mesh node signal strengths, and they found both and more on our Network Management Platform.

When asked what their initial reaction to Vilo was, only one word was needed: "Love."

Why? Because Vilo just works!

Since discovering our Vilo Mesh Wi-Fi System, LTD Broadband has implemented them as their go to in-home router solution for all new users. Not only that, but they are also offering them as a solution to their existing customers to reduce tech support issues and truck rolls. A truly win-win situation.

Implementing Vilo has also prompted positive feedback from field techs. With less time needed to set up in-home networks, field techs are much happier to make house calls for set ups.

"Vilos deploy so fast that they have no more excuses."

For LTD Broadband, Vilo just makes sense. We're proud to have helped reduce their up-front costs for hardware, provide them with better insights into customer networks, and make their tech's happier and jobs easier.

They’ve also experienced the responsiveness of our Support Team and seen first-hand how Vilo is here for ISPs. And we've greatly appreciated their feedback and used it to also continue to grow and improve.

"[Vilo is] amazingly responsive to feature requests."

Thank you, LTD Broadband! We’re looking forward to a continued partnership!

If you want happier field techs and subscribers, get in touch with us today to schedule a demo.

How Vilo Helps LTD Broadband Reduce Costs and Make Field Techs Happy

Founded in 2010 in Minnesota, LTD Broadband has quickly grown to cover rural areas throughout Minnesota, Iowa, Wisconsin, South Dakota, North Dakota, Nebraska, and Tennessee. With such fast expansion, LTD Broadband is often looking for ways to not only accelerate their growth but improve their customer experience.

Seeking a robust in-home networking solution for their subscribers, LTD Broadband searched for a way to offer users a strong Wi-Fi connection throughout their large and often older homes. While other products on the market provide similar solutions, they come with hefty price tags and subscription fees which would have hindered LTD Broadband's growth and success.

Then, LTD Broadband discovered us on the show floor at Wispapalooza 2021. And they haven’t looked back since.

"Other systems have always been a cost challenge, both in equipment costs and recurring ISP management software costs. Vilo crushes everyone in both regards."

The primary features that they were hoping to find in a new solution were visibility of customer device strength signals, as well as insights into mesh node signal strengths, and they found both and more on our Network Management Platform.

When asked what their initial reaction to Vilo was, only one word was needed: "Love."

Why? Because Vilo just works!

Since discovering our Vilo Mesh Wi-Fi System, LTD Broadband has implemented them as their go to in-home router solution for all new users. Not only that, but they are also offering them as a solution to their existing customers to reduce tech support issues and truck rolls. A truly win-win situation.

Implementing Vilo has also prompted positive feedback from field techs. With less time needed to set up in-home networks, field techs are much happier to make house calls for set ups.

"Vilos deploy so fast that they have no more excuses."

For LTD Broadband, Vilo just makes sense. We're proud to have helped reduce their up-front costs for hardware, provide them with better insights into customer networks, and make their tech's happier and jobs easier.

They’ve also experienced the responsiveness of our Support Team and seen first-hand how Vilo is here for ISPs. And we've greatly appreciated their feedback and used it to also continue to grow and improve.

"[Vilo is] amazingly responsive to feature requests."

Thank you, LTD Broadband! We’re looking forward to a continued partnership!

If you want happier field techs and subscribers, get in touch with us today to schedule a demo.